Job Description:

Apply by: 15 August 2022

Vacancy

01

Job Context

Chartered Skills is a quality professional e-learning & hiring platform. We Provide Versatile skill-oriented courses which really touch one’s goal. We also ensure freedom for entrepreneurs and the job for job seekers ecstasy for professional people.

On top of these, we offer e-study and online job facilities. Besides, our expert professional team members assist every single docile learner in gaining skills and in executing the skill in professional life. Since the job sectors are becoming more and more challenging, our dynamic courses help make room for the upcoming challenges. Overall, it is e-learning, earning, and hiring professional platform that significantly impacts leadership globally.

Responsibilities and Duties:

• We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. You will create policies and procedures and oversee the customer service provided by the team.
• Attending clients' needs, concerns, and complaints and making sure that they are appropriately pursued as per organization rules and regulations.
• You are to get involved with a dynamic Customer Support Unit and deal with the customers.
• Meet queries from student's in-person or via phone
• Record student's information from the student's
• Take student's history appropriately
• Record student's data into the system
• Assists in duties as deemed necessary by Management.
• The Customer Support Executive will be responsible for the selection of staff in the hiring process and ensure that a standardized level of service is maintained for all customers.

Required Experience, Skills and Qualifications:

Educational Requirements

• Approaching Graduation from a reputed Private / Public University or Diploma Holer can be applied.

Experience Requirements

• 1 to 2 years (s)
• Freshers are also encouraged to apply.

Additional Requirements

• Both males and females are allowed to apply
• To be specified after selection.
• Must have sound physical health.
• Excellent interpersonal skills to work in a team environment.
• Ability to work under pressure.
• Willingness to take responsibility.
• Self-driven, result-oriented, hardworking, and willing to work anywhere in the country.
• Positive mental attitude.
• The applicants should have experience in the following area(s): Basic Computer, Management, MS Word/ Excel/ PowerPoint/ OneNote

Other Benefits:

Workplace

• Work in the office

Compensation & Other Benefits

• T/A, Mobile bill, Tour allowance, Performance bonus,
• Lunch Facilities: Partially Subsidize
• Salary Review: Yearly
• Festival Bonus: 2

Apply:

If you believe that your credentials meet the outlined profile, we invite you to apply by emailing your application to (career@charteredskills.com) along with your latest CV and cover letter by 15 august 2022.

*Mention Subject: Application for the post of "Customer Support Executive"